Shipping & Returns
Offroadheritage.com offers free shipping over $100!
- Our free shipping offer is for standard ground shipping within 48 states, excluding Hawaii and Alaska.
- Any orders that are categorized as oversized shipping and freight, will have charges applied to the order accordingly and will not be eligible for free shipping.
- Any express shipping will be available at for an additional charge.
- Orders will not be shipped to P.O. Addresses.
- In the rare case that a product is damaged during shipping, please contact us at firstname.lastname@example.org with your order number and we will send you a replacement. Keep the original packaging intact with packaging the material. The carrier may need to inspect the damaged product and packaging before they come pick it up to be returned.
- You may refuse the packaging if it shows significant damage. Please email us at email@example.com with the order number and that it was refused over damage. This will allow us to verify it and send you replacement as the original order is being returned.
- If a customer waives the signature requirement for delivery of an order and that order is delivered without the customer's inspection, Off Road Heritage and the carrier are no longer liable for any damage inspected after delivery.
- There might be delays in shipping due to items being out of stock, items that are made to order, and non production related issues such as natural disasters or various accidents during transportation.
- Any orders that were shipped and not delivered, the customer will need to contact the carrier with the tracking number that was emailed to them when the order was shipped.
- Some items will not be eligible for returns such as freight orders when they are shipped. If a freight item is refused, the cost of the freight item's return shipping will be charged to your order with the restocking fee.
- Any International orders may require additional fees for shipping and returns. If you need further details on how international shipping works, please send any questions you may have to firstname.lastname@example.org before ordering.
- Some addresses may not be available to all forms of shipping methods and it may affect the time it takes for the order to reach that address.
- Contact email@example.com if you have any questions that were not answered from the information above.